I have been known to bite the heads off more than a few Movistar employees over the years. In fact, can not really recall ever finding one I did not get in to an argument with. They are well known for their indifferent incompetence. My wife and I recently went in to change phones and plans. She told me from the start to just keep quiet, and she would handle it. Like 5 mins later I was telling her to calm down as she was about to choke the girl on the other side of the counter for just screwing everything up, top to bottom. I kept telling her "calm down, she is just sales person at movistar". Like saying, 'don't blame the mentally retarded child, they can't help it'.Britkid wrote:Movistar is hit and miss quality with almost consistently poor customer service, you pray nothing goes wrong if you are with them.
There was sort of happy ending. After fighting with the desk-jocky that insisted there was no data plan with more data than what we had, turns out for once she was wrong in our favor and the plan I got was actually twice what she insisted did not exist.
Yea, Movistar is one of those companies I just dread anything going wrong that I might actually have to interact with one of their employees.
One tactic that does seem to have a fairly high success rate in dealing with the lazy unhappy desk-jockies in Chile, is to convince them in some way that by helping you out, they are screwing their boss or company over. However much they might dislike you, they definitely dislike their boss more. Become a co-conspirators, even if the results is just the service you should have gotten without resorting psyops to get it done.
My father-in-law was master at it. He would tear down some poor waiter, sales rep, or service guy until they were almost in tears, then build their ego back-up so they thought they were number one in the country. He would walk out with the employee thinking they were best friends, and being told to come straight to them if he ever needed anything in the future. I have never mastered it on the level he did. He was fast and subtle, to the point he could get them there in a few minuets of random conversation. I don't think even if my Spanish was better I could do it the way he did it. I even got a long lecture from one of "his people" 6 months after my father-in-law had died (a door man at his apartment building). They developed this freakishly cult like loyalty to him. Everything the guy said to me, was totally my father-in-law's marching orders down to the words he was using. Even now, if we stumble across anyone that knew my father-in-law (e.g. bank executives, real estate agents, waiters, maestros, etc.), problems just magically get solved.