Internet Connection

All things related to Moving to Chile, tips, tricks, FAQS. Here is where to exchange information between those that have already moved and those planning to move to Chile so you do not need to learn the hard way. Please also check Living in Chile forum for related information.
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admin
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traceroutes

Post by admin » Wed Aug 08, 2007 3:35 pm

here is a trace route to our favorite .cl, the Chilean IRS off of our Telefonica connection:

traceroute http://www.sii.cl
traceroute to home.sii.cl (200.10.251.100), 30 hops max, 38 byte packets
1 * * *
2 * * *
3 192.168.121.2 (192.168.121.2) 21.987 ms * 23.952 ms
4 200.10.225.78 (200.10.225.78) 23.953 ms 21.923 ms 23.959 ms
5 * * *
6 CORE-NAC-2.gtdinternet.com (200.75.12.254) 21.842 ms 23.893 ms 23.972 ms
7 201.238.214.194 (201.238.214.194) 23.961 ms !X * 24.076 ms !X

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admin
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vtr

Post by admin » Wed Aug 08, 2007 3:38 pm

Here is the same trace to the IRS from our VTR connection

traceroute http://www.sii.cl
traceroute to home.sii.cl (200.10.251.100), 30 hops max, 38 byte packets
1 * * *
2 192.168.243.14 (192.168.243.14) 9.952 ms 7.852 ms 9.825 ms
3 192.168.243.225 (192.168.243.225) 18.488 ms 17.028 ms 20.067 ms
4 192.168.15.165 (192.168.15.165) 18.935 ms 17.845 ms 18.822 ms
5 192.168.15.106 (192.168.15.106) 36.428 ms 17.523 ms 19.204 ms
6 * * *
7 200.7.30.2 (200.7.30.2) 20.459 ms 20.098 ms 18.404 ms
8 ar4s.cnt.entelchile.net (200.72.5.5) 56.620 ms 41.945 ms 23.122 ms
9 200.72.23.186 (200.72.23.186) 19.285 ms !X * *
10 200.72.23.186 (200.72.23.186) 22.885 ms !X * *
11 200.72.23.186 (200.72.23.186) 19.717 ms !X * 29.209 ms !X


A little more round about.

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FrankPintor
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Post by FrankPintor » Fri Aug 10, 2007 11:46 am

I really, really wish I had seen this thread a few months ago. As the previous tenant had VTR and recommended them to us, we decided to go with them when we moved in with a "triple pack WiFi". However, they've screwed up right from the start, even before the installation, and they haven't managed to send a correct bill since we started. Plus the DSL sucks big time: MAC address locking, they screwed up the connection for several weeks and gave us half the contracted speed, we have VTR technicians tramping all over the apartment at the slightest excuse, the cable modem (Motorola SBG900) seems to be very low powered. Their DNS server seems to be only part-time available.

Also, they grossly overcharged us for international calls for the first 6 weeks ($800 per minute to Europe) until we found out and complained. 4 months later they're finally refunding the excess, although they're happy to cut off service a week after we receive the bill if we haven't managed to rush to their office to pay it. And the voice quality on the phone is very poor (I was interested to find my suspicion of VOIP confirmed here), the sound quality on the cable TV is pretty poor (bass clipping) and and and... OK, that's enough. Grrrr.

If Telefonica can offer 4Mb/s that sounds like the way to go. They don't lock MAC addresses or insist on using their modem? Is it a phone modem or a cable modem? I'd like to use my Siemens phone modem (to which I can connect a printer and a phone for VOIP) here if at all possible, it also probably has much better atntenna. Is their customer service better than VTR?

I'd been asking around here, and an internet cafe I use to print and fax stuff recommended GTD Manquehue as being good and reliable for broadband services.

Frank

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admin
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dsl

Post by admin » Sat Aug 11, 2007 2:10 pm

It is a stock generic dsl modem. I have not been able to get my fax to work on the line. I need a dsl line cleaner to separate the signal I believe, and have not had time to ask telefonica about it.

So, far customer service has been good, but then also we have not really had any problems. Guess that is the best customer service you can possible ask for. We have had a series of calls from the main office checking on that the installation was fine and such.

The great kicker is that so far we have not had a bill. Free and reliable service so far. What more can you ask for?

I am not crazy about the wireless phone that they gave with the installation, but we also do not use that line for anything. That is why I wanted to put my fax machine on it.

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FrankPintor
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Post by FrankPintor » Tue Aug 14, 2007 11:56 am

I don't know how it's done here, but when I contracted DSL in Germany the company sent me a splitter, so I can connect phone / fax as normal to the line, and have an extra connection going to the DSL modem. You didn't get this?

I wasn't going to bother with a real fax machine, though, just get a good printer / scanner (HP / Brother are in Paris) and use efax. There are other internet fax services as well. From efax I got a Santiago fax and voicemail number.

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otravers
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Post by otravers » Tue Aug 14, 2007 11:35 pm

DSL ISPs in France and Portugal have provided me with splitters too, not doing so seems like an oversight. I have a spare or two but I'm not going to be in Chile before another 3 weeks or so (gotta finalize which shipping company we're going to use...)

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tonyakaserg
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Post by tonyakaserg » Thu Aug 16, 2007 6:21 pm

so i´m all settled in.. loving Concepcion.. i went in to see the guys at telefonica del sur and found out that they only configure the wifi to an xp operating system and not for macs.. my question is.. will it be hard to reconfigure the modem to my mac or will i have problems.. i have managed to connect in some wifi hotspots but not all... oh btw the total cost for tv/phone/wifi is only 40mil pesos.. thats a 2Mb/s connection.. thanks for any input..

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FrankPintor
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Post by FrankPintor » Thu Aug 16, 2007 10:03 pm

I think Telefonica del Sur don't have a clue what they're talking about. There should be no problem using a WiFi modem from a Mac (using the build-in "airport", my son does it with a Mac mini and a VTR WiFi modem), and probably all TelSur need is to know the MAC address of your Mac.

On the other hand, you're obviously not going to get any competent support from them, so if you're not confident of being able to resolve problems yourself, you probably need to talk to another ISP.

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tonyakaserg
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Post by tonyakaserg » Fri Aug 17, 2007 3:26 pm

thanks.. i have been given a mac support number. will see if thats any help.. exciting times ahead!..

direct
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Post by direct » Sun Aug 19, 2007 4:45 am

Welcome Tony, You finally made it. Question: How did you manage to get a contract for services with Telefonica if you are on a tourist visa and what is your contract length? I just rented an apartment today in Vina so I am about to go through the process. must get together by email or Skype for ASX ideas exchange

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zulu789
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Post by zulu789 » Sun Aug 19, 2007 2:31 pm

Direct, mate:
I see you rented in Vina, i was considering living in that area .
I think it will be much better quality of living than Santiago
Can you give me and other in this forum some pointers about the process,neighborhoods, areas to avoid , any kinf of info will be welcomed at least on my side...

Again thank you :D

direct
Rank: Chile Forum Citizen
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Location: Recreo - Vina del Mar

Post by direct » Mon Aug 20, 2007 12:33 am

Zulu,

Not sure what I can tell you. This is just my starting point I think. I visited here 2 months ago when I was on a trip from Brasil via Uruguay and Argentina. When I came to Chile I liked Chile and then when I arrived in Vina I took a liking to it. I also liked the idea that Vina was close enough to Santiago and Valparaiso yet seemed like a City apart. It is fairly modern and has all the services I need. I like almost all of what I have seen in the area. There is lots available for rent. Prices are expensive by comparison to other parts of Chile I am told but it suits me for now. If you have specific questions I will be happy to find the answers for you if I can.

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