WARNING: Chile shipping companies and door to door

All things related to Moving to Chile, tips, tricks, FAQS. Here is where to exchange information between those that have already moved and those planning to move to Chile so you do not need to learn the hard way. Please also check Living in Chile forum for related information.
HybridAmbassador
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Re: WARNING: Chile shipping companies and door to door

Post by HybridAmbassador » Sun Jan 01, 2017 5:35 pm

Gloria wrote:
chesswolf wrote:Sorry folks. I've used the search feature and spent a few hours trying to find it on my own, but where can I find the actual link to the $5,000 exemption you get one time when you move to Chile? The actual extranjeria page would be very helpful and save me further stress. Thanks!
That's if you are a Chilean citizen, are you? You need to look under ADUANA, extranjería has nothing to do with it.
Read somewhere that in order to take advantage of the exemption, one must have residency process in place before its cargo arriving to Chile ports? Thought the admin did a report on this back circa 2011?
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MikieO
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Re: WARNING: Chile shipping companies and door to door

Post by MikieO » Thu Nov 08, 2018 1:49 am

This thread has been going a long time, I recall 10 yrs ago making most of the mistakes it's possible to make when importing a half 20' container from London. The shippers in the UK were good to their word. But then Chile got involved. The dock workers were on strike in San Antonio, I got an e mail to let me know that my container had landed in Talcahuano. Great... I went down there with my "man Friday" and for 4 days we waited to be given a number out of that little window to find our container in the port. Talcahuano is big. Finally after moving my flight twice I lost patience and bribed the guy in the window with $50. The other customs agents were so pissed but at 09:15 the next day I had aduanas looking over my stuff and I was on my way in an hour. I had paid all the duties etc before. The trucking from Talcahuano up to El Tabo was a shocker but hey, in chile nothing's cheap.

I have a big 1 metre terracotta sun that I have had packed in a crate waiting to go to San Antonio for the past 8 yrs but I never hook up in time with anyone going from LA. I'll pay over the going rate to get it to Chile, just give me enough time to get it to you!
“Now, a lifetime of experience has left me bitter and cynical.” ~ Calvin & Hobbes

nosaj
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Re: WARNING: Chile shipping companies and door to door

Post by nosaj » Mon Mar 23, 2020 2:24 pm

Hi All,

So.. My wife moved to Chile around 8-9months ago and I just came to join her about 2 weeks ago.. Yeah I know.. Not the best time to do an international move.....I am struggling to get the right information about shipping our household items to Chile..

From reading most (almost) of the 98 posts here I am still not entirely sure of the best way to ship my items from Cape Town South Africa to Chile.
From what iv gathered here, is that its best to not do door to door and rather have a door to port and then get a Chilean clearing agent. And that's where I'm stuck.... Finding a clearing agent willing to give me a quote or even respond to my emails?

I have arranged an international shipping agent to ship my 1x crate with my household items in it (no bikes or CARS! :lol: )mostly tools and household items, to San Antonio., but before it leaves South Africa I would like to get a clearing agent in Chile to quote on clearing it and then I pick it up from them directly once it it is cleared, so theoretically there shouldn't be any crazy storage charges.

I am not sure if anyone can help me out or maybe DM a reputable clearing agent (if that's allowed??)
I would seriously appreciate the help.. Trying to get anything done when the world is in a shut down is an absolute nightmare... Not to mention people broke into my house in South Africa last night.. So yeah.. Drama.. But we push on and upwards!

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MikieO
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Re: WARNING: Chile shipping companies and door to door

Post by MikieO » Sat Apr 04, 2020 2:46 pm

Even San Antonio is a step up from Capetown. I'll see what I can do. PM me
“Now, a lifetime of experience has left me bitter and cynical.” ~ Calvin & Hobbes

EastPoe
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Re: WARNING: Chile shipping companies and door to door

Post by EastPoe » Tue Dec 22, 2020 5:12 pm

i wish we had read tis before our move. Admin's first warning is exactly what happened to us but with a couple of twists. We had a fully prepaid door-to-door contract with no additional fees other than Customs. Then Decapack appeared demanding money and the original movers were not interested and the international association said that this was a civil legal matter and nothing to do with their members' code of conduct. A Chilean attorney said we might win, although no guarantees as the contract was not signed in Chile nor was it with us but with the iinternational movers. His advice was to pay Decapack since what they wanted was less than any legal fees. SO we oaid them around USD 5000, more than half the cost of theorigibal contract.

Their tricks.1) They sent us a notice the day after the ship docked telling us we needed to sign a release. AT that point, we owed hundreds of $ for landing and storage. I do not believe they did not know the ship had arrived until it did, and so not sending us the form earlier was deliberate. 2) They sentit at 4pm or so, we immediately signed it and sent it back. No response so we called, "Office closed" at 4.20 or so. 3) The next day around 4pm they sent another message, They had received the form, they now needed us to initial the bill-of-lading and more hundreds of $ for storage. We sent it immediately. No response, a call, "office closed". 4) The next day, again around 4pm,they would send the customs release forms the next day for signature. Oh, and more $$$ for storage. 5) Nothing 6) We called Decapack multiple times inthe morning and finally got someone. Their courier had gone to our company the day before but it had been closed. It hadn't, there is 7am - 9pm reception there is also 24 hour concierge. THey woudl send itimmediately. The courier came later, we ssgned the forms, he left. We called around 3pm, "office closed". On a Friday. No answer to calls, messages or emails on Saturday. 7) On Monday, we got a call saying we had to pay around USD 5000 for storage, in-port transport, port-to-door transport. We protested sending a copy of the contract. 8) On Tuesday a message, pay up or we sell your stuff. We contacted the international mover, movers' association, attorney as explained above. 8) Another message: they had a team ready for Thursday which would not be available until the following week and if we wanted to avoid more fees or their seizing our stuff, we had to pay. We paid.

And every document was backdated which was a bit stuoid when sending them by email; for example, starting a letter with December 10 and the email says "Sent December 14". That and sending things at the end of one day so they could then not respond for another day shows these practises were deliberate.

The container arrived at our house, they began unloading, They damaged a table in front of me, and assembled our dining table so poorly it could not be used. All beds were so badly assembled they were dangerous and we had to call in a maestro who told me the dameg to the dining table could not be repaired and it would have to be rebuilt. I ended up throwing them out, leaving our unopened boxes in one room and I moved us in and unpacked. They were unhappy I did not give them a tip!

Six international moves and this was the first and only time I experienced this. I have shared this story multiple times and every time I mention the company's name, if the other person used them, they had a similar or the same story.

Jamers41
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Re: WARNING: Chile shipping companies and door to door

Post by Jamers41 » Tue Dec 22, 2020 10:53 pm

Ouch, wow. If I ever move back to the US (or somewhere else), and actually consider a shipping company, I'll make sure to avoid that name.

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