Company accumulates five years of charges then asks for money

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MrDuck
Rank: Chile Forum Full Member
Posts: 37
Joined: Mon Mar 05, 2012 6:54 pm
Location: Buin

Company accumulates five years of charges then asks for money

Post by MrDuck » Thu Sep 24, 2020 6:43 pm

How long can a Chilean company wait before contacting you to charge you for something that accumulates monthly?

A company provided a medical service and a very small part of this was storing something for us, but now five years later they are asking for money and in that time there was no reminders, no letters or emails...today a phone call and they're asking for 4 millones.

Need to check the contract but is there any Chilean consumer rights I could contact?

To us they just decided not to contact until the bill was high enough knowing that people forget about this part of the service...

Will need legal advice, maybe a lawyer, but is there any government services that could help, maybe there are regulations?

paladin
Rank: Chile Forum Citizen
Posts: 527
Joined: Tue Dec 28, 2010 3:32 pm

Re: Company accumulates five years of charges then asks for money

Post by paladin » Thu Sep 24, 2020 10:13 pm

you could try Sernac

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