My wife talked to a wonderful Chilean woman at the VTR call center the other day. She quickly confirmed that my router was dead in less than 5 minutes (I am a retired techie type so this part is usually frustrating as they normally make you go through unecesary steps more than once), efficiently scheduled a tech appointment for the second day of the coming workweek and PROACTIVELY noticed our plan needed to be upgraded and took the steps so that we did not have to visit the local office.at46 wrote: ↑Tue Dec 18, 2018 9:46 amIt's true, of course, that Colombians and Venezuelans speak a much clearer version of Spanish than most Chileans. But from my personal experience dealing with both Movistar and VTR support over the phone, it's pretty rare to be able to actually get something done, regardless of the nationality on the other end. Haitians are completely useless, imho, while Colombians and Venezuelans, while eager to help, do not get enough support from their Chilean colleagues somewhere down the line, it seems. To get things done I go to Movistar or VTR offices and I have by now figured out the very few middle aged Chilean women there who get things done without mistakes. These rare gems usually have a line-up of people wanting to see specifically them regardless of the number in the line-up they were assigned by the system.Gloria wrote: ↑Mon Dec 17, 2018 2:50 pmShame on VTR. Colombians and Venezuelan speech is way superior to Chileans by far. Plus their telephone manners are exceptionally the best.eeuunikkeiexpat wrote: ↑Mon Dec 17, 2018 10:48 amMy step-daughter who was fired like many Chilean ground staff from LATAM Chile in the past year (and who like many predatory Chilean companies probably replaced her with the above earning less) is temporarily working at a VTR call center. Almost all the other employees there are Venezuelans and Colombians BUT the latest word is that they will be axed due to Chilean customers complaining that they can't understand them. She was the Gullier voter that I had some heated discussion with before and after the recent election who probably now sees the light.
My experience with both Movistar and VTR banda ancha/tele/phone in San Antonio has been extremely good, The techs always arrive on time and know enough to get the job done quickly. This time, the tech that came out was a blond haired dude that had a non-Chilean accent.
Regarding clearness, well yes I can understand them better than 55% of Chileans but I have noticed it goes both ways. Chileans can't understand and don't have the flexibility to interpret my heavy gringo accented Spanish but for some reason, non-Chilean Spanish speakers do so I can understand how a more "real" closer to the crown Spanish can be difficult for a Chilean who unconsciously expect and demand the Chilean way of speaking. I have had instances where non-Chilean Spanish speaking tourists come up to me for directions perhaps because they find attempting to communicate with an impatient Chilean daunting.