Chile Forum

My all time favorite was the attempt to upgrade to 10 mb a second on the edge of Temuco. I knew we were pushing the edge of ADSL distance from the switch downtown (like 7 km as the lines fly), but we had very few others around us on the same dsl lines.

We have 4 mb a second without a problem for 2 years.

Call center in Santiago tells us we can in our area, and they are sending the guy out to do something.

Telefonica sends technician. I stand over his shoulder as he does the test (which is just fine, and highly suspect he had no idea how to read what he was looking at), and he then declares that not only are we unable to get 10 mb a second but that he is now going to downgrade us to 1 mb line because the quality is too low in that area (translated we don't want to do any service calls in this part of town).

Which got a 'ARE YOU FRIGEN KIDDING ME' from both my wife and myself.

My wife promptly gets on the phone with Santiago, and the guy is on his phone to the Santiago office, and he starts arguing with the main office (even they could see we have had 4 mb without a problem for years in the records). Finally, we had to sign a waver to not to call for technical support if we had a problem with the connection (would not dream of calling them), but he would leave it at 4 mb a second.

my boss had similar thing happen with his holiday apartment!!!, i cant believe they can do that!

And the 2 servicio technicos last night went to the old place!!!!

9pm last night had vtr cancel everything in there computer outstanding, then made a brand new case to move the internet,

now i have 100% conformation they are in route to my new place.... we will see tho

8 technicos sent to the wrong address on one hosue move!,

Just as a quick reply to this... VTR is definitely throttling my torrents. I'm limited to 670kB/sec, regardless of how many seeds. Sometimes there's no problem, but other times it's impossible to use any torrent. Thinking about switching to Movistar... I'll try to use my VPN.

This is with the 40megabit plan... which I really don't get.