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How to Lose my Business

Discuss the best and worst companies and customer services in Chile including tips, tricks, rants, endorsements, and which businesses to avoid at all cost. If we talk about them frequently enough, we might just get the attention of the company. Help other Expats and Gringos find the good companies in Chile, and avoid the bad ones.

Re: How to Lose my Business

Postby admin on Tue Apr 08, 2008 2:05 am

well, speak of the devil:


Per-Capita Pharmaceutical Spending in Chile is Due to Reach US$81.4 by 2012

DUBLIN, Ireland--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/reports/c87842) has announced the addition of “Chile Pharmaceuticals & Healthcare Report Q1 2008” to their offering.

The Chile Pharmaceuticals and Healthcare Report provides independent forecasts and competitive intelligence on Chile's pharmaceuticals and healthcare industry.

The newly-extended five-year forecast for the Chilean pharmaceutical market foresees continued, strong single-digit growth through 2012, following estimated 7.7% year-on-year (y-o-y) market growth in 2007. With a five-year average annual growth rate of 5.9%, the expansion of the market is due to continue slowing, after 10.5% growth back in 2006. Per-capita pharmaceutical spending is due to reach US$81.4 by 2012, buoyed in part by increased government spending. The author forecasts that the total market will be worth US$1.42bn in 2012 in final consumer prices, roughly double its US dollar value in 2004.

Still, while her administration has taken steps to increase healthcare programmes, President Michelle Bachelet remains under intense pressure to increase healthcare and other social spending, as her popularity ratings have plummeted and her one-time supporters among the working poor and jobless have become increasingly restive. Government workers were the latest to stage protests demanding better conditions in November. Bachelet’s popularity continued to fall in late 2007, with her disapproval ratings outpacing her approval ratings by nearly 11 points in a September poll. With high commodity prices and the economy growing, the government badly needs to demonstrate that recent social investments are bringing real benefits.

Chile’s closely-held pharmacy sector has again become a focus of controversy. The country’s economic prosecutor said in November that it would probe business links between chains Cruz Verde and Salcobrand -- which, along with market leader Farmacias Ahumada, control around 90% of the country’s retail pharmacy market. It is understood that the authorities were concerned that Salcobrand now sources its generics from a wholesaler owned by the same group as Cruz Verde, as well as other ties between the owners of the two chains. Salcobrand was acquired by a local group earlier in 2007. At the same time, the pharmacy chains are under fire for refusing to supply the ‘morning after’ pill, despite a government decree. As 2007 drew to a close, the government was pursuing fines for the retailers as its research found that the vast bulk of pharmacies were refusing to stock the pill.

Chile’s pharmaceutical exports were expected to exceed the US$100mn in 2007, according to industry association Asilfa. Local player Laboratorios Andrómaco followed up on its September acquisition of three smaller Colombian drugmakers, with the purchase of 100% of Guatemala’s Iprofarma, one of the largest local players in that market and a maker of hormonal and contraceptive products. With the Free Trade Agreement (FTA) with the US putting competitive pressure on Chile’s local industry, expansion into less regulated markets in Latin America represents an important means to diversify risk and find new markets for their products. Meanwhile, US government officials and companies continue to push for more progress on intellectual property (IP) reforms while the Chilean government is struggling to keep cheaper local medicines on the market as it expands its flagship AUGE health insurance plan.

Companies Mentioned:

-- Laboratorios Andrómaco

-- Laboratorios Chile (LabChile)

-- Laboratorios Maver


From:
http://www.businesswire.com/portal/site ... ewsLang=en
Legal, Relocation, and Investment assistance in Chile. Free Consultation.
For more information visit: http://www.spencerglobal.com
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Re: How to Lose my Business

Postby tombrad2 on Tue Apr 08, 2008 3:53 pm

My golden rule to avoid lose money is quote several times before to buy and ALWAYS ask price and conditions before to contract.

Chuck will surely remember when we go to purchase bus ticket to Santiago, the gouy in the counter -very friendly- look his PC and told us "44 mil pesos". We go then to the desk of the same company, just in front and this time I asked for price and the guy told me "well the price list is 30 mil pesos" -the word "price list" was a hint that he can cut prices, so I asked: and the price for low season, I guess you can arrange that, he look again and told "oh yes I can rebate up 25 mil pesos"

Morals:
1.-never accept the first offer, quote several times (later my wife told me that she can obtain the same ticket for 20 mil pesos)
2.-ask politely if they can cut price
3.-learn the understatements

Well, I am preparing my trip to the peruvian jungle, I must be ready to be cheated often :D even we Chileans may experience some "gringos like" inconveniences :cry:
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Re: How to Lose my Business

Postby thegringoshow on Tue Apr 08, 2008 6:58 pm

El Zorro wrote:Now that I see all this grousing about “gringos” being gouged, do you think that if you spoke the language well enough, you would do better in Chile?


I am language challenged, but lucky for me my wife is Chilean and does most of the talking for me and they still try to "Squeeze" me.

Everyone from taxi drivers to shops. But being in Santiago I have more choices of shops which makes it easier for me. If I don't like the prices I can walk out and many times find it cheaper.

If you guys need some help getting things up here just let me know I would be happy to help :D
Daniel "The Gringo" Brewington
The Gringo Show
Weekdays at 2:00pm
http://www.santiagoradio.cl
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Re: How to Lose my Business

Postby tombrad2 on Tue Apr 08, 2008 7:03 pm

Here in Arica, Rudy, the newyorker Mila`s husband is far better than me bargaining prices
Chile is quite laissez faire in prices, but lazy people as me often pay more just to avoid the effort of look further
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Re: How to Lose my Business

Postby mila.bulic on Tue Apr 29, 2008 11:00 pm

Gringo gouge. I like that phrase. I was just speaking with a reporter about that a few weeks ago but I sure didn't know there was an actual phrase for it.

I do believe that having a good grasp of the language does help ONLY because you can argue better. :lol: My husband speaks better spanish than I do and always gets better prices than I. For instance, I used to get my flour for $400/kilo, then one week the lady told me that it was $450/kilo. I was a bit surprised but I also knew that the prices of flour were going up so I didn't argue. My husband went the following week and he only paid $400/kilo. It happens quite frequently. He speaks the language better so he always gets good deals.

For the other marketing, my neighbor takes me to the market and I get pretty good prices--if I go by myself, the prices can sometimes be twice as much as they are when I am with my neighbor.

So, I would advise spending at least an hour each day working on language skills and, if possible, do your marketing with a native speaker.

Mila
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Re: How to Lose my Business

Postby Vicki and Greg Lansen on Wed Apr 30, 2008 12:49 am

Mila,

Learning the language is key. I'm trying! It's not only knowing how to argue, but possibly knowing how to smooze with everyone. Fitting in, being part of the community, even if the community is just a string (connection) between you and the market person.

But, I still maintain that charging 49,800 for a box of medicine that a native speaker can get for 31,000 is an outrageous gringo gouge!!!!!!!

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Re: How to Lose my Business

Postby mila.bulic on Wed Apr 30, 2008 8:33 am

Yes, that is a HUGE gouge!

When I said argue, I didn't mean that in the sense that perhaps the written word came out. But if you don't know how to say things like "well, you just sold it to that guy/gal for xxxx pesos, why is it three times higher for me?"; or as Tomas said about my husband Rudy, bargain for a better price--it is impossible without some language and people skills.

You are also right about using the language to make connections with people for that has certainly worked to my benefit on a number of occasions. Talking with the people and getting to know them a bit is not only good for your pocket book but also just an all-around good thing--many people here have very interesting stories to tell.
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