Chile Forum

I have suspected for a while that something was seriously wrong with my telefonica adsl connections outside of Chile. We had called customer service several times and they told us they were just having problems outside of Chile, but I suspected that it was much more because of the consistancy in which our connection drops outside the country.


Finally we had a conversation with a executive at telefonica regarding dsl that was a friend of a friend of a friend. He admitted to us that they cut the bandwidth outside of the country in half.

So say you have 512 kb connection inside Chile, then you will get a 256 kb connection outside the country.

NOT HAPPY

What sort of figues do you get using speedtest.net.
Inside Chile then outside Chile.

I suppose you mean telefonica del sur. I also have a slow connection outside of Chile and have called telefonica about it ... of course they just point to the speedtest with chile servers as proof that nothing is wrong. Another example of lying in the face of a customer. May I ask how you intend to pursue this? Obvioulsy it is a rip-off to pay for double what you get but I am sure the contract they have probably only talks about speed within Chile. And probably no one will go on record that the speed is half outside Chile. Veeery upsetting indeed.

No this is telefonica I am talking about.

I am not sure what the relationship is between telefonica del sur and telefonica. As far as I know they are two different companies, and I recall reading some where that telefonica del sur was really owned by VTR cable. The monopoly bs is thick in telecom industry in Chile. By the way, telefonica also owns Movistar.

As far as doing anything, I have not decided yet.

I have not run the speed test lately, but there are definite drops at certain times of day and I have also detected bandwidth shaping for certain protocols.

One of our consultants works in the legal department of Telefonica Colombia. I might ask about what they do in Colombia. I am curious if this is a policy of Telefonica internationally or just in Chile.

On the other hand, when I have had problems with VTR they told me as long as the connection was good on their network, we got everything we contracted for with them. In other words, VTR does not even guarantee you a connection to the internet. Just their servers.

Any company who guarantee their conection beyond their servers in Chile is Lying. I got many friends and clasmmates working in teleco companies and had always heard that international conections cannot be guaranteed by chilean companies, specially for dsl customers, because the bandwidth is segmented in radios up 1:20 (this mean your bandwidth is shared by up 20 other connections)

I am working in a public wifi project and quoting a realistic bandwidth with Telefonica (who is the main provider in Chile) their best offer is 100 Mb/s national and 2 Mb/s international at a price near 1 million/month, using fiberoptic direct link

Telecos companies simply lie or exagerate their offer of bandwidth to customers, because their are very limited with international access. The bandwidth offered is simply an "theoretically ideal" that sometimes may be reached but usually not. The reason is the physical location, far away from the big super servers from Silicon Valley, any conection from Chile has many bottlenecks out of control of chilean companies, this can be easily noted making a traceroute to any server in USA or Europe

That is exactly why I think it is so bad. Chile is a fairly small, and geographically isolated country in internet terms. Access to the rest of the World is critical for the economy. Chile does not have the big data centers like you find in the States, Europe, or even Brazil. Every bit that fails to flow in to Chile because of slow connection is one less piece of information that Chile is not exchanging with the global data economy of human knowledge.

I am very aware of the overselling that goes on and really have no problem with it in internet services. For example, web servers do it all the time. They say have 100 gigs of real bandwidth, and they sell 100 gig packages to 10 clients under the calculation that none of them will really use 100 gigs. There is a calculation that must be done however to match your real capacity.

Many of the web sites you see on Google.cl are really hosted in the United States, because the cost to quality ratio of what you get.


for 150,000 CPl or about $300 a year, I just bought a dedicated private server in the States located in a nuclear bomb proof (yea if the world ends you will still be able to log on to the forum), super data backed up, super gas generators, 24/7 tech support, bla, bla.

I am not even aware of any company in Chile that can provide that sort of data center, let alone for that price. Most of the guys I have seen are kids with a poorly configured linux server in their basement, or guys that resell space off one of the data centers in the States or some other country. Much of Chile's internet is really in another country. Which is just wrong, but the reality of the tech situation.

Really I blame the hosting situation mostly on the cost of computers via Microsoft and intels political bs. Chile really needs to suspend the tax on computer imports. This country should be the super data provider to the rest of South America, but that is an issue for another thread.

The other thing that tickets me off though is that it is not all the time, and it is not every protocol. There is a combination of bandwidth simply being limited, and packet shaping going on I believe with telefonica.

I think if we were talking about say VTR, I might be a bit more understanding about them not controlling their international lines, but I believe Telefonica is the largest tel com in Latin America. They could really provide it, they are just being really cheap about it, and shafting Chile in the process (at least the little users).