admin wrote:yea, English speakers are going to be your problem. All the rest are not.
If someone speaks sufficient English to do that sort of job, they are likely being paid a much higher wage somewhere else. What someone in say India gets paid, is much less than what you could get away with paying an English Speaker in Chile with the same sort of level of English.
I think you're spot on.
A little more: If you are talking outbound, you need people who can communicate well. It's tough enough to find someone who can communicate well in their first language, imagine finding someone who can communicate well when English is their second language.
My wife is working for a large call center operation in the Philippines. She is taking calls for a very large retail bank in the US. Even with the huge pool of English speakers in the Philippines, they are having a hard time attracting qualified English speakers. She's earning $350 to $400 a month, but turnover is high and that's a wage a lot higher than what general office staff earn.
There is a problem also with workers who can not really understand what customers want. Imagine the stories I hear every day about people being given really bad information. If that's what you get in a country with a huge pool of good English speakers, imagine how it would be in a country like Chile where English is not so widely spoken.
It sounds like I'm bursting your bubble and I am. Outbound is dying. If I were you, I would look into internet marketing. You could hire a few good quality programmers, a few good quality marketers with decent English, and one or two editors with excellent English.
And with this approach, you could even turn it into an inbound office as well. If people don't want to do the deal online, they can call your number and you can have one of your marketers take the order.
